Refund Policy for Consapetcare.com

At Consapetcare, we value our customers and strive to ensure your satisfaction with every purchase. If you are not completely happy with your order, our refund policy outlines the steps and conditions for processing refunds:

Eligibility for Refunds

  1. Product Condition: To be eligible for a refund, the product must be unused, in its original packaging, and in the same condition that you received it.
  2. Time Frame: Refund requests must be initiated within 30 days of receiving your order.
  3. Proof of Purchase: A valid receipt or proof of purchase is required to process your refund.

Non-Refundable Items

The following items are not eligible for refunds:

  • Gift cards
  • Personalized or customized items
  • Items purchased on sale or marked as “final sale”

Refund Process

  1. Initiate a Return: Contact our customer support team at [insert contact email] with your order details and reason for the refund request.
  2. Return Authorization: If your refund request is approved, we will provide you with instructions on how to return the product.
  3. Return Shipping: Customers are responsible for the cost of return shipping unless the item received was incorrect or defective.
  4. Inspection: Once we receive your returned product, we will inspect it to ensure it meets the refund eligibility criteria.
  5. Refund Approval: If approved, the refund will be processed, and the amount will be credited back to your original method of payment within 7-10 business days.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at [insert contact email].

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please notify us within 7 days of delivery. We will arrange for a replacement or full refund, including return shipping costs.

Late or Missing Refunds

If you haven’t received your refund within the stated time frame:

  1. Check your bank account or payment method for the refund.
  2. Contact your credit card company or bank, as processing times may vary.
  3. If the issue persists, please contact us at [insert contact email].

For further questions about our refund policy, feel free to reach out to our support team at support@consapetcare.com.

We are here to help ensure your shopping experience with Consapetcare is smooth and enjoyable!